The Sweet Spot Boutique

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The Sweet Spot


Refund Policy

No refunds shall be offered on any product due to health and sanitary issues, when you receive your goods please promptly check them to make sure they are in working order.

All costumes and lingerie can be exchanged if they do not fit, please make sure that you keep all tags on the garment and that you wear underpants when trying on any underwear. Soiled costumes, corsets and lingerie will not be exchanged and we do not exchange for change of mind.

We will refund for defective items but not for change of mind. Before returning any items please contact us via email at  or by phone on 1300 178 290 advise us of the issues and to obtain a return authorization.

Once we have provided you with an authorisation, please send back items in there original packaging within 30 days to Jamerelle Pty Ltd PO BOX 570 SANS SOUCI NSW 2219 AUSTRALIA.  Items that are returned without original packaging will not be refunded. so please keep all your packaging for the 30 day return period.

Without prior authorisation The Sweet Spot does not reimburse for return shipping .                               

If you feel that the item was not as advertised please email us the page number and what you found to be different. We want you to be happy and appreciate any feedback with the site. 

When returning please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product, this will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

We hope there was not too much inconvenience caused and we know what its like to wait...awful, so we promise to get you back  to enjoying pleasure in 48 hours after we receive your items subject to stock availability.